Shipping & Delivery

Before shipping, we confirm the shipping method, shipping cost, payment method and invoice details, if required.

Your order is dispatched after payment has been received.

Same-day dispatch: orders paid before 13:00 EET are dispatched on the same business day. Orders paid after 13:00 EET are dispatched on the next business day.

Dispatch days: Monday to Friday. We do not dispatch international orders on weekends or public holidays.

Once your order has been dispatched, we will provide tracking information when available.

For questions about delivery, payment or your order, contact us via WhatsApp or Telegram: +359 888 827 830.

We ship within the EU using courier services including DPD and INTERCONNECT.

Estimated delivery time: 3–7 business days.

Delivery to countries closer to Bulgaria is generally faster.

The final shipping cost depends on the destination and parcel weight.

Delivery to the United Kingdom is arranged through our international shipping service.

The available carrier and shipping cost are confirmed before payment.

The United Kingdom is outside the European Union. Import duties, VAT or other charges may apply according to UK customs regulations and are not included in the shipping cost unless explicitly stated otherwise.

We use A1 POST as an international shipping aggregator for deliveries outside the European Union and the United Kingdom.

The actual carrier is selected separately and may include UPS, DHL, FedEx or another suitable carrier, depending on the destination and available service.

Estimated delivery time is usually up to 2 weeks, including customs clearance.

For shipments to the United States, a 15% customs duty is charged based on the declared value of the shipment.

This duty is paid together with the order before dispatch.

For destinations outside the EU, United Kingdom, United States and Canada, international delivery is available through A1 POST.

The actual carrier may include UPS, DHL, FedEx or another international carrier, depending on the destination and available service.

The carrier, delivery method and final shipping cost are confirmed before payment.

Bulgarian Post is available for selected international destinations.

Shipping is available from €6, depending on the destination and parcel weight.

Delivery times depend on the destination and postal service and may be longer than courier delivery.

Tracking availability depends on the selected postal service.

Priority delivery to Romania is available via DPD courier service to a personal address.

Estimated delivery time is 2 business days.

Cash on delivery is available for this shipping method.

For shipments outside the European Union, customs duties, import VAT and other local charges may apply.

Unless explicitly stated otherwise, customs duties, import taxes and other charges not collected by us are the responsibility of the recipient.

For shipments to the United States, the applicable 15% customs duty is collected before dispatch and must be paid together with the order.

Customs clearance may cause delays beyond the estimated delivery time.

Delivery times shown on our website are estimates and are not guaranteed.

Typical delivery times:

• EU courier delivery — 3–7 business days
• USA and Canada — up to 2 weeks, including customs clearance
• Romania via DPD — approximately 2 business days
• Bulgarian Post — depends on destination and postal service

Delivery times may be affected by customs procedures, weekends and public holidays, incorrect delivery information, carrier delays or circumstances beyond our control.

The estimated delivery time starts after the order has been dispatched, not from the moment the order is placed.

For shipments with tracking, the tracking number will be provided after dispatch.

You can use the tracking number on the relevant carrier's website to check the status of your shipment.

If the selected shipping service does not provide tracking, tracking information will not be available.

Please carefully check your delivery address and contact details before completing your order.

Delays or additional shipping costs caused by an incorrect or incomplete delivery address may be charged to the customer.

If a shipment needs to be resent because the original delivery could not be completed due to incorrect address information or the recipient's actions, additional shipping charges may apply.

We are responsible for the shipment until the parcel is handed over to the selected carrier.

If additional shipment insurance is available from the selected carrier, the recipient may request insurance for an additional fee before the shipment is dispatched.

The availability and cost of insurance depend on the carrier and the shipment.

If your shipment is delayed, lost or arrives damaged, please contact us as soon as possible.

We will assist with communication with the carrier and provide the information necessary to initiate a carrier investigation or claim where applicable.

If a parcel arrives visibly damaged, we recommend documenting the damage before accepting or opening the shipment and contacting us immediately.

For insured shipments, claims are handled in accordance with the terms and procedures of the selected carrier's insurance.

If you are unsure which shipping method is best for your destination, please contact us before placing your order.

We will confirm the available carrier, delivery time and shipping cost for your specific order.

WhatsApp / Telegram: +359 888 827 830